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How ji baje Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your account, how we store it, and the choices you have. Access and eligibility depend on your local law and eligible regions — please check what applies to you before using the platform.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your data, want to correct something on your account, or want to know exactly what we hold, our support team handles privacy requests directly. Send your query with your registered account email so we can locate your record quickly. Response times vary but we aim to acknowledge within one working day.

Email Support Send your privacy request to our support address with your account email. We'll confirm receipt and tell you what we need to process it.

Live Chat Open the chat widget in your account dashboard to speak with a support agent about any data or account access concern in real time.

Account Dashboard Some data corrections — like your contact number or preferred payment method — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT YOUR DATA

Data Security and Your Account Rights

We use SSL encryption on every page that handles account or payment data, so anything you submit — including your bKash or Nagad details — travels over an encrypted connection. Internally, access to account records is limited to staff with a specific reason to view them, and those access logs are audited regularly.

Cookies and Session Tracking

We use session cookies to keep you logged in across your phone and browser without asking you to re-enter credentials on every visit. You can clear these from your browser settings at any time, though this will log you out.

Data Retention

We hold your account data for as long as your account is active and for a further period required by record-keeping rules in your region. When that period ends, data is deleted or anonymised.

Payment Data Handling

Transaction references from bKash, Nagad, and Rocket are stored for reconciliation only. We never share your wallet number with third parties outside of the payment processing chain.

Requesting Changes or Deletion

Write to our support team with your account email to request access, correction, or deletion of your data. We will confirm what we can action under the law that applies to your region.

What We Collect and Why

ji baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use to deposit or withdraw. If you top up via bKash, Nagad, or Rocket, we record the transaction reference and wallet

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number to match it against your account balance. We do not store your mobile banking PIN or full wallet credentials. Session data — device type, browser, IP address — helps us detect unusual login attempts and keep your account accessible from both mobile and desktop without
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forcing you to re-verify every time. We also collect gameplay activity to meet record-keeping requirements that vary by region. Any data linked to your payment rail — whether that is a Nagad transfer or a Rocket deposit — is held only as long as needed for
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account reconciliation and dispute resolution. You can request a copy of what we hold, ask us to correct it, or ask us to delete it where local law permits. Availability of these rights depends on your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy — Common Questions

These are the questions we hear most often about how your data is handled on this platform. If your question is not here, reach out through live chat or email support.

We collect your name, contact details, and the payment information you provide — such as your bKash or Nagad wallet number — along with device and session data used to secure your login.

No. We never store your mobile banking PIN or full wallet credentials. We only hold the transaction reference needed to match a deposit or withdrawal to your account balance.

We keep your account data while your account is active and for a further period set by record-keeping requirements in your region. After that, data is deleted or anonymised.

Yes. Send a request to our support team with your registered account email. We will confirm what data we hold and provide it in a format you can read, subject to local law.

Contact support by email or live chat. Include your registered account email and state clearly that you want your data deleted. We will tell you what can be removed under the law that applies to your region.

We share data only where necessary — with payment processors handling your bKash, Nagad, or Rocket transactions, and with any authority that requires it under applicable law. We do not sell your data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ji baje Handles Your Personal Information

Reach Us About Your Data

Data Security and Your Account Rights

Cookies and Session Tracking

Data Retention

Payment Data Handling

Requesting Changes or Deletion

Privacy Policy — Common Questions

01 What personal data does ji baje collect when I open an account?

02 Does ji baje store my bKash or Nagad PIN?

03 How long does ji baje keep my data?

04 Can I ask for a copy of the data ji baje holds about me?

05 How do I ask ji baje to delete my account data?

06 Does ji baje share my data with third parties?

Privacy Policy

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