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Our Terms, Your Account, Your Rights

Everything you need to know about how ji baje operates is here — account rules, payment terms, and how we handle your data. Access and eligibility depend on your local law and the regions where our service is available.

Account TermsPrivacy PolicyPayment RulesWallet ConditionsEligibility Notice
ji baje Our Terms, Your Account, Your Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security and data handling seriously. Your personal details — name, mobile number, wallet identifiers — are stored with encryption and are not shared with third parties outside of payment processing and identity verification. Cookie data is used to keep your session active across devices; you can manage cookie preferences through your browser settings. If you access ji baje on mobile and switch to a browser session, your account state carries over because session tokens are tied to your account, not the device.

Data Retention We hold your account data for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. You can request a data summary at any time.
Cookie Handling Session and analytics cookies keep your lobby state intact when you switch between bKash top-up and gameplay. You can block non-essential cookies without losing account access.
Account Security Steps Two-step verification is available on your account settings page. We recommend enabling it, especially if you use mobile wallet top-ups through Nagad or Rocket regularly.
Data Correction Requests To correct or remove personal data, submit a request through account support with your registered mobile number. We aim to process corrections promptly and confirm by the same contact.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, need to request a data correction, or want to flag a policy concern, there are three ways to reach our team. We respond to legal and account queries through the channels below — choose the one that works for you. Players in Dhaka and across Bangladesh can use any of these paths to get a clear, direct response.

Team online

Account Support Chat

Open the chat from your account dashboard. Select the Legal or Policy topic to route your message to the right team.

Email for Policy Queries

Send your query to our support address from the email registered on your account. Include your account ID for a faster response.

In-App Help Centre

The Help Centre inside the ji baje app covers account terms, payment rules and eligibility questions — searchable and updated when terms change.

Common Legal Questions from Our Players

These are the questions we actually get about our terms and policies — answered directly so you know where you stand.

Access to ji baje depends on your local law and the region you are in. We do not determine eligibility on your behalf — check whether online gaming is permitted under the laws that apply to you before opening an account.

Raise the dispute within 48 hours through account support chat. Include the transaction reference from your bKash or Nagad app. Our payments team reviews the account activity log and responds to the registered contact.

Yes. Submit a data request through account support using the mobile number registered on your account. We will confirm what data we hold and provide a summary within a reasonable period.

We send an in-app notice when terms are updated. The notice will state what changed and give you a period to review before the new terms take effect. Continuing to use the account after that period means acceptance.

Session cookies keep your account active across the lobby and payment screens. Analytics cookies help us understand how the platform is used. Non-essential cookies can be blocked from your browser without affecting your account access.

Contact our support team through the in-app Help Centre or the registered email on your account. State that you want to close the account or request data deletion, and our team will walk you through the steps and confirm the outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.